{"id":6802,"date":"2024-05-17T14:02:57","date_gmt":"2024-05-17T12:02:57","guid":{"rendered":"https:\/\/citeroyaleloches.fr\/faq"},"modified":"2024-07-08T13:02:34","modified_gmt":"2024-07-08T11:02:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/citeroyaleloches.fr\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"pl-6802\"  class=\"panel-layout\" ><div id=\"pg-6802-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6802-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6802-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h3>FAQ\/Suggested questions<\/h3>\n<p>&nbsp;<\/p>\n            <div class=\"ewd-faq accordion-faq\" id=\"\" data-ref=\"6798\">\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>What's included in the Cit\u00e9 Royale ticket?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The Cit\u00e9 Royale de Loches ticket includes admission to the royal residence and keep plus a multimedia tour of the keep (HistoPad\u00a9). Both landmarks are listed as Monuments Historiques and stand inside the fortified Cit\u00e9 Royale itself in central Loches.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Where can I park near the Cit\u00e9 Royale de Loches?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        It's free to park on Mail Droulin and Place de Verdun. You can also park in the blue zone for up to 1.5 hours and you must display a parking disc. There is a motorhome parking area near Loches train station.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are there any disabled parking spaces near the site?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Yes. There's a reserved space near the entrances to both the royal residence and keep. You must display your blue badge as traffic and parking are monitored within the Cit\u00e9 Royale.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Is there anywhere to eat and drink on-site?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        There is nowhere to eat and drink at either landmark. However, you can bring a picnic to eat in the grounds at the keep and royal residence. There are recycling bins available. There are independent food and drink outlets during high season (spring\/summer) in Loches uptown. Please contact Tourist Information for further details.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are dogs allowed?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Dogs are allowed in the grounds and must be kept on a lead. Dogs are also allowed inside the ch\u00e2teau in a pet carrier. Guide dogs for sight-impaired visitors are allowed throughout the site. Other types of pet are not allowed.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I don't have enough time to visit the keep and royal residence on the same day. Can I come back another day to cover everything?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The ticket you buy on-site is only valid for one day subject to seasonal opening times.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are guided tours available? If so, how much do they cost?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Guided tours are available at both landmarks. They take place at set times and may vary subject to opening times. Tour times are posted on the website but may be subject to change. We recommend you call ahead to check the guided tour times on the day of your visit: +33 (0)2 47 19 18 08. Guided tours are free.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I've bought my tickets online. Can I use them when I want?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Your e-tickets are valid for the date you enter when you buy them on the website <a href=\"https:\/\/billetterie-cite-royale-loches.departement-touraine.fr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/billetterie-cite-royale-loches.departement-touraine.fr\/<\/a>.<br \/>\r\nThey are non-refundable (unless visitors are unable to enter the Cit\u00e9 Royale de Loches due to the site being closed in unforeseen circumstances). However, you can amend or exchange your tickets online as long as you do so before the date you originally chose to visit. You cannot amend or exchange your tickets after the date stated on your ticket.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>How long is the ticket valid for?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Tickets bought on-site are valid for the day you buy them on.<br \/>\r\nE-tickets are valid for the date you select when you buy them.<br \/>\r\nTickets sold by other providers are valid for the day you visit.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I have mobility issues. Are there a lot of steps on-site?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The Cit\u00e9 Royale de Loches is a medieval site built between the 11 th and 15 th century. As you can imagine, there are steps on-site. Although the few steps in the royal residence are to modern standards, the keep may prove more challenging as there are three towers for you to visit. It can be demanding if you want to explore all three towers. You can borrow walking sticks and wheelchairs at reception at both landmarks.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I'm over 60. Do you provide concessions?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Concessions do not apply to people aged 60 and over. Please find information about our concessions on: <a href=\"https:\/\/citeroyaleloches.fr\/visite-chateau\/horaires-tarifs\" target=\"_blank\" rel=\"noopener\">https:\/\/citeroyaleloches.fr\/visite-chateau\/horaires-tarifs<\/a>.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I lost something whilst visiting, what should I do?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Please call the museum during opening times on +33 (0)2 47 19 18 08 or email <a href=\"mailto:citeroyaleloches@departement-touraine.fr\" target=\"_blank\" rel=\"noopener\">citeroyaleloches@departement-touraine.fr<\/a>                    <\/div>\n                <\/div>\n                        <\/div>\n        \n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ\/Suggested questions &nbsp;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6802","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ<\/title>\n<meta name=\"description\" content=\"Toutes les questions que vous vous posez avant de venir ont une r\u00e9ponse dans la FAQ de la Cit\u00e9 royale de Loches.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citeroyaleloches.fr\/en\/faq\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Toutes les questions que vous vous posez avant de venir ont une r\u00e9ponse dans la FAQ de la Cit\u00e9 royale de Loches.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/citeroyaleloches.fr\/en\/faq\" \/>\n<meta property=\"og:site_name\" content=\"Cit\u00e9 Royale de Loches\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-08T11:02:34+00:00\" \/>\n<meta name=\"twitter:card\" 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